1. Introduction

Servochem LLC  is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with us through our website, email communications, events, and business operations.

2. Scope

This policy applies to all personal data collected from customers, suppliers, partners, job applicants, and website users. It governs data obtained:

• Through www.servochem.com and affiliated web pages
• Through contact forms, email correspondence, and direct business engagements
• During events, recruitment processes, and client onboarding

3. Information We Collect

A) Data You Provide:

•  Name, company name, designation
• Email, phone number, postal address
• Job applications and resume data
• Purchase orders, invoices and contractual information

B) Data Collected Automatically:

• IP address, browser type, access times, device identifiers
• Cookies and tracking technologies

4. How We Use Your Information We use your data for the following purposes:

• Responding to inquiries and fulfilling service requests
• Managing business operations and contractual obligations
•  Processing job applications
• Conducting analytics and improving our website
•  Sending updates and marketing materials (where consented)

5. Legal Basis for Processing We process data based on:

•  Your consent (e.g. marketing opt-ins)
•  The need to perform a contract (e.g. processing orders)
• Our legal obligations (e.g. accounting, compliance)
• Legitimate interests (e.g. internal analytics, security)

6. Cookies and Tracking

Servochem uses cookies for essential site functionality, analytics, and to remember user preferences. You can manage cookie settings via your browser. Disabling cookies may impact your experience.

7. Sharing of Information We may share data with:

• Third-party service providers (hosting, analytics, logistics)
• Regulatory authorities where legally required
• Business partners under confidentiality agreements
• Successors in the event of a merger or acquisition. We do not sell your personal data.

8. Data Transfers

Your data may be transferred and processed outside the UAE, including to countries that may not provide the same level of data protection. Where applicable, we use safeguards such as Standard Contractual Clauses or ensure the recipient is located in a jurisdiction deemed adequate.

9. Data Retention

We retain data only for as long as necessary to fulfill its intended purpose or comply with applicable laws. After this period, data is securely deleted or anonymized.

10. Data Security

We implement appropriate technical and organizational measures, including firewalls, encryption, secure servers, and access controls to protect your information. While we strive for security, no method of transmission is 100% secure.

11. Minors

We do not knowingly collect data from individuals under 18 years of age. If we become aware of such data, we will take steps to delete it promptly.

12. Your Rights Under applicable laws, you have rights to:

• Access, correct, or delete your data. Withdraw consent
• Object to processing or request restriction
• Data portability
• File a complaint with a supervisory authority
• To exercise your rights, contact: info@servochem.com

13. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the United Arab Emirates, specifically the Emirate of Dubai. Any disputes arising shall be resolved through arbitration under the Dubai International Arbitration Centre (DIAC). The arbitration seat will be Dubai,U.A.E. and the proceedings will be conducted in English.

14. Updates to This Policy

We may revise this policy periodically. The “Last updated” date above reflects the latest revision. Please refer back to this page periodically for any changes.

15. Contact Us

Servochem LLC
P.O. Box 7124, Dubai, United Arab Emirates
Email: info@servochem.com
Phone: +971 4 333 1693
Website: www.servochem.com